Frequently Asked Questions
Everything you need to know about your Daniel Wellington experience.
How do I change my watch strap?
Every Daniel Wellington watch comes with a small tool in the bottom of the case. Use this tool to push the spring bars through the holes on the side of the lugs to release and swap your strap.
What is the water resistance of my watch?
Most Daniel Wellington watches have a water resistance of 3ATM. This means they are resistant to splashes and rain, but should not be worn while showering, swimming, or diving.
How long does shipping take?
Standard shipping typically takes 3-5 business days depending on your location. You will receive a tracking number via email as soon as your order leaves our warehouse.
What is your return policy?
We offer a 30-day return policy for all products purchased directly from our website. Items must be in their original condition with all protective plastics and tags attached.
Are Daniel Wellington watches covered by warranty?
Yes, your watch is covered by a limited 24-month warranty from the date of purchase. This covers manufacturing defects on the watch itself, such as the movement, case, and crystal.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Klarna.